# Glow Recipe > Glow Recipe knowledge base – help articles and documentation. ## Domestic Orders - [How do I qualify for free shipping?](https://help.glowrecipe.com/en_us/how-do-i-qualify-for-free-shipping-Bk810W1Ct.md): Standard shipping within the continental US is free on any order above $50 (not including promotions). Your order must total $50 before tax is applied and af... - [When will my order ship and where does Glow Recipe ship from?](https://help.glowrecipe.com/en_us/when-will-my-order-ship-and-where-does-glow-recipe-ship-from-SJtf01CF.md): Due to the evolving COVID-19 situation, it might take us a little longer than usual to ship your order and process returns. Thank you for your patience. If y... - [What shipping methods does Glow Recipe offer?](https://help.glowrecipe.com/en_us/what-shipping-methods-does-glow-recipe-offer-HJkU0WJRK.md): Standard fulfillment & shipping takes 5~8 business days after the order is placed using FedEx SmartPost or DHL eCommerce. In some instances, USPS may be used... - [Does Glow Recipe charge domestic sales tax?.](https://help.glowrecipe.com/en_us/does-glow-recipe-charge-domestic-sales-tax-H1iWZYgAt.md): Domestic sales tax will be applied to all orders shipping to New York, New Jersey, and California - [Who are Glow Recipe's U.S. stockists?](https://help.glowrecipe.com/en_us/who-are-glow-recipe-s-u-s-stockists-S1y4ZFlAK.md): Glow Recipe Skincare can be found at the following retailers: Sephora Sephora in JC Penny Sweet Chef can be found at the following reta... ## International Orders - [EU Withdrawal](https://help.glowrecipe.com/en_us/eu-withdrawal-r1JwwIHNfg.md): Right of Withdrawal Under the EU Consumer Rights Directive you have the right to withdraw from many contracts within 14 days of receiving your order without - [Does Glow Recipe ship internationally?](https://help.glowrecipe.com/en_us/does-glow-recipe-ship-internationally-SJe_FlRK.md): Absolutely! Glow Recipe ships to the following countries: Canada, The Philippines, Poland, Switzerland, Ireland, Israel, Belgium, Croatia, Denmark,Gree... - [What international shipping methods does Glow Recipe offer?](https://help.glowrecipe.com/en_us/what-international-shipping-methods-does-glow-recipe-offer-BJkqZFg0K.md): All international orders are shipped with DHL International Standard. This service includes a DHL tracking number. Please note this tracking number may not p... - [Is my package subject to customs fees and/or duty tax?](https://help.glowrecipe.com/en_us/is-my-package-subject-to-customs-fees-and-or-duty-tax-H1ZAYeCY.md): Your package may be subject to customs fees calculated by, and paid to your local government. Glow Recipe is not responsible for customs fees or duty taxes.&... - [Who are Glow Recipe's international stockists?](https://help.glowrecipe.com/en_us/who-are-glow-recipe-s-international-stockists-r13gzYeAK.md): Glow Recipe Skincare can be found at the following retailers: Cult Beauty (UK) Douglas (Germany) Mecca (Australia / New Zealand) ... ## Returns & Order Changes - [Can I cancel or change my order?](https://help.glowrecipe.com/en_us/can-i-cancel-or-change-my-order-B1wmGtlRF.md): Glow Recipe cannot alter an order once it has been placed. This includes adding or removing any items in the order, or changing the shipping method. &n... - [Can I return my purchase?](https://help.glowrecipe.com/en_us/can-i-return-my-purchase-SJNrGKeRK.md): Your 100% satisfaction is important to us. US return shipping is free of charge and on us. Glow Recipe allows 30 day returns for all product except for those... - [My order arrived with something missing/incorrect/damaged.](https://help.glowrecipe.com/en_us/my-order-arrived-with-something-missing-incorrect-damaged-rk__ftgCF.md): If your Glow Recipe package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at order@glowrecipe.com. Plea... - [EU Withdrawal](https://help.glowrecipe.com/en_us/eu-withdrawal-r1JwwIHNfg.md): Right of Withdrawal Under the EU Consumer Rights Directive you have the right to withdraw from many contracts within 14 days of receiving your order without - [Is the product I received expired?](https://help.glowrecipe.com/en_us/is-the-product-i-received-expired-ByHcMYl0K.md): Each product has it's own PAO, or period-after-opening date in which the product should be used. The time is indicated in months and can be found inside or a... ## Glow Rewards Program - [What is the Glow Rewards program?](https://help.glowrecipe.com/en_us/what-is-the-glow-rewards-program-Sk1TGtxAF.md): Glow Rewards is our rewards program with one goal: making it faster and easier for you to achieve beautifully glowing skin! It’s also our way of thanki... - [How do I earn Glow Rewards?](https://help.glowrecipe.com/en_us/how-do-i-earn-glow-rewards-ByMXXYgCF.md): You can earn rewards from the following activities: Sign Up: New customers who sign up for the program will get started with 100 points!... - [How do I redeem Glow Rewards?](https://help.glowrecipe.com/en_us/how-do-i-redeem-glow-rewards-HJ1KXYgAF.md): Click the Glow Rewards button on the lower left-hand corner of any Glow Recipe page to be taken to your Glow Rewards homepage (please remember to login!). Th... - [Can I change my Glow Rewards account details or merge two accounts?](https://help.glowrecipe.com/en_us/can-i-change-my-glow-rewards-account-details-or-merge-two-accounts-rkksQYgRt.md): Yes! We can change account details like your name, email address, and shipping address. Email us at love@glowrecipe.com with the details of your request. &nb... - [My Glow Rewards are not updating/not accurate!](https://help.glowrecipe.com/en_us/my-glow-rewards-are-not-updating-not-accurate-rJOTQYgCt.md): If your total does not reflect reviews you’ve left, or social media tasks you’ve completed, email our customer service team at love@glowrecipe.co... ## Promo Codes, Gift Cards, Payment Methods - [Does Glow Recipe offer any promotional or discount codes?](https://help.glowrecipe.com/en_us/does-glow-recipe-offer-any-promotional-or-discount-codes-SJxJ4YeCK.md): Glow Recipe offers all first-time buyers 10% off their first order when you sign up for our mailing list located at the bottom of our website. You’ll b... - [Does Glow Recipe offer gift cards, gift receipts or gift wrapping?](https://help.glowrecipe.com/en_us/does-glow-recipe-offer-gift-cards-gift-receipts-or-gift-wrapping-S1ilNFxRF.md): Glow Recipe is happy to offer e-gift cards . that you can purchase and email to the recipient of your choice. Gift cards are sent electronically and are not... - [What payment methods does Glow Recipe accept?](https://help.glowrecipe.com/en_us/what-payment-methods-does-glow-recipe-accept-HyrLVKl0t.md): Glow Recipe accepts all major credit cards, including Visa, American Express, Mastercard and Discover. We also accept PayPal, Amazon Pay, and Afterpay. - [How do I apply promotional codes or e-gift cards to my order?](https://help.glowrecipe.com/en_us/how-do-i-apply-promotional-codes-or-e-gift-cards-to-my-order-Byo5VKxRt.md): First, copy the promotional or gift card code you intend to use. When at the checkout stage in your shopping cart, paste the code into the grey box marked &l... - [Are some Glow Recipe products excluded from discounts?](https://help.glowrecipe.com/en_us/are-some-glow-recipe-products-excluded-from-discounts-S1OnVFgRK.md): New products are excluded from all discounts with the exception of Glow Rewards discounts for up to (1) month after the product launch date. Exclusions may v... ## Navigating Glowrecipe.com - [How can I search for a product?](https://help.glowrecipe.com/en_us/how-can-i-search-for-a-product-rJZ04YlRt.md): You can find products by keyword or ingredient using the search icon at the top right corner of each page. You can also browse by skincare conc... - [Where can I find ingredients lists and instructions to use each product?](https://help.glowrecipe.com/en_us/where-can-i-find-ingredients-lists-and-instructions-to-use-each-product-HJYlrKx0K.md): Under each product description are multiple tabs to explain key ingredients, usage, FAQ, and more. Click each tab to learn more! - [Product availability and out of stock items.](https://help.glowrecipe.com/en_us/product-availability-and-out-of-stock-items-H1EzHtg0t.md): All products able to be added to your shopping cart are in-stock and ready to ship unless it is a ‘PRE-ORDER’ item. Any ‘PRE-... ## Subscriptions - [What is a subscription order?](https://help.glowrecipe.com/en_us/what-is-a-subscription-order-B1q4RwiMo.md): By signing up for a subscription order you receive your favorite skincare products on a recurring basis so you never run out You can choose your order freq - [Can I apply a discount code to my subscription order?](https://help.glowrecipe.com/en_us/can-i-apply-a-discount-code-to-my-subscription-order-BJMT0Pozi.md): Yes you can apply a discount code to an order containing a subscription item and the discount will apply to this item and any other qualifying items in tha - [How do I manage my subscription?](https://help.glowrecipe.com/en_us/how-do-i-manage-my-subscription-SkmxyOizi.md): You can change your shipping address change your order frequency add products to an upcoming order or update your payment info here - [How do I cancel my subscription?](https://help.glowrecipe.com/en_us/how-do-i-cancel-my-subscription-BkWQJdiMs.md): You can cancel or skip your subscription at any time Click here and follow the instructions to close your account - [Can I change the item I am subscribed to?](https://help.glowrecipe.com/en_us/can-i-change-the-item-i-am-subscribed-to-S1t41usfi.md): In order to switch to a different item please cancel the subscription for this item then add the new item youd like to receive instead Click here - [Is there a price difference when ordering products as a subscription?](https://help.glowrecipe.com/en_us/is-there-a-price-difference-when-ordering-products-as-a-subscription-ryJL1uszo.md): Yes subscription orders receive a 5 discount on each subscribed item and free shipping in the US Some items including but not limited to setskits ## Black Friday & Cyber Week Disclaimers - [20% Off Sitewide](https://help.glowrecipe.com/en_us/20-off-sitewide-B1QMVFwrp.md): 20 Off Sitewide valid only on glowrecipecom from 11202023 at 1200am ET through 11282023 at 300am ET Must use code CYBERWEEK at checkout to redeem 20 - [Free Full Size Blueberry Bounce Gentle Cleanser With Orders Over $100](https://help.glowrecipe.com/en_us/free-full-size-blueberry-bounce-gentle-cleanser-SkDESKvrp.md): Valid only while supplies last on glowrecipecom from 11202023 at 1200am ET through 11282023 at 300am ET Free Full Size Blueberry Bounce Gentle Cleanse - [FREE Full-Size Watermelon Glow Hyaluronic Clay Pore-Tight Facial with orders $100+](https://help.glowrecipe.com/en_us/free-full-size-watermelon-glow-hyaluronic-clay-pore-tight-facial-with-orders-100-rkmjrYvSp.md): Valid only while supplies last on glowrecipecom from 11252023 at 1200am ET through 11282023 at 300am ET or while supplies last Free FullSize Watermel - [FREE Full-Size Guava Bright-Eye Gel Cream with orders $150+](https://help.glowrecipe.com/en_us/free-full-size-guava-bright-eye-gel-cream-with-orders-150-SyVTBFwSa.md): Valid only while supplies last on glowrecipecom from 11202023 at 1200am ET through 11282023 at 300am ET or while supplies last Free Full Size Guava Vi - [Up to 50% off select Cyber Steals](https://help.glowrecipe.com/en_us/up-to-50-off-select-cyber-steals-BJwWUKDHp.md): Cyber Steals markdowns valid from 11272022 at 1200AM ET through 11282022 at 300am ET Cyber Steals markdowns are valid only on select products included i - [Free Shipping-No Minimum](https://help.glowrecipe.com/en_us/free-shipping-no-minimum-S1CX8YvBT.md): Free standard shipping valid on glowrecipecom from 11242023 at 1200AM ET through 11282023 at 0300AM ET Offer will be automatically applied at checkout t - [Cyber Week Return Policy](https://help.glowrecipe.com/en_us/cyber-week-return-policy-r1CHLFwrp.md): TEMPORARY RETURN POLICY All orders placed from 11202023 at 1200am ET through 11282023 at 300am ET are final sale and cannot be returned